Here’s a frustrating scenario: Your network is down thanks to a hardware failure. You call the appropriate tech support number, and are placed on hold for several minutes. After explaining the issue, you’re bounced around to a few different technicians before being told that the problem isn’t actually covered by their support staff – and all the while, your business is at a standstill.
Sound familiar? Don’t let your business get stuck with this level of customer “service”. Our help desk features a team of certified, highly-trained experts that provide best-in-class support – 24x7x365. We answer most calls in 30 seconds or less, and our first contact resolution is 77% (the industry average is only 64%).